Service Policy

At Ownsmile, we provide technical and after-sales support for our dental CAD/CAM equipment and materials. Our team helps customers with product selection, installation, operation, troubleshooting, and daily workflow support.

Pre-Sales Support

Before purchase, customers can contact us for information about:

• Product specifications
• Material compatibility
• Equipment configuration
• CAD/CAM workflow requirements
• Product selection

Our team will help you choose a suitable solution based on your application and workflow.

Installation and Training

For applicable dental equipment, Ownsmile provides remote installation guidance and basic operation training.

Support may include:

• Equipment setup
• Basic operation
• Software and workflow guidance
• Daily maintenance
• Basic troubleshooting

The support method may vary depending on the product and installation conditions.

Technical Support

For technical issues, our team can provide support through email, WhatsApp, video calls, or remote connection when applicable.

To help us identify the problem, please provide:

• Product or machine model
• Serial number
• Photos or videos
• Error messages
• Software or CAM system
• Material being processed
• A short description of the issue

Clear information helps our technical team diagnose the problem more efficiently.

Warranty Support

Warranty coverage depends on the product, order agreement, and warranty terms confirmed at the time of purchase.

During the applicable warranty period, Ownsmile will provide technical diagnosis and support for confirmed product-related issues.

Problems caused by improper operation, unauthorized modification, incorrect maintenance, unsuitable working conditions, or incompatible accessories may not be covered by the standard warranty.

Please contact our team for the warranty terms of your specific product.

Spare Parts and Maintenance

For dental equipment, Ownsmile can provide maintenance guidance and support for applicable spare parts.

Spare part availability, price, and delivery time depend on the machine model, part type, and destination.

Please provide the machine model and serial number when requesting spare parts.

Dental Material Support

For zirconia blocks, PMMA, PEEK, wax, and other dental CAD/CAM materials, we can provide support related to:

• Product selection
• Milling compatibility
• Sintering recommendations
• Shade information
• Processing guidance
• Basic troubleshooting

Final results may also depend on restoration design, milling tools, CAM strategy, equipment condition, and laboratory workflow.

Distributor Support

For distributors and business partners, Ownsmile may provide:

• Product information
• Technical documents
• Product training
• Marketing materials
• Technical communication
• After-sales coordination

Specific support depends on the cooperation agreement between both parties.

Contact Support

For product questions, technical support, or after-sales service, please visit our Contact Us page or email us at info@own-smile.com.

Our support team will respond to technical and after-sales service requests within 24 hours.

Policy Updates

Ownsmile may update this Service Policy when products, services, or support procedures change.

The latest version published on this website will apply.