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Your Questions, Answered: OwnSmile FAQ

Find answers to your most common questions in here. Get quick, clear, and helpful information to assist you with any inquiries about our products and services.

FAQs

  • General
  • Products
  • Sales & Shipping
  • Support & Warranty
Is Ownsmile a manufacturer or a trading company?

Ownsmile is a professional manufacturer of dental materials and equipment, with two production facilities in Shenzhen. We provide CAD/CAM solutions for dental laboratories worldwide.

Learn more about Ownsmile

Who does Ownsmile work with?

Ownsmile works with dental laboratories, milling centers, clinics, and distributors worldwide. We support customers building or expanding their CAD/CAM workflows, as well as partners supplying dental products in local markets.

Can I visit the Ownsmile factory?

Yes, you’re welcome to visit our factory in Shenzhen. Contact us in advance, and we’ll arrange a factory tour and make sure the right team is available to meet you.

What certifications and regulatory documents are available?

Ownsmile is certified to ISO 13485 and ISO 9001. We can also provide CE or FCC certificates and relevant test reports for applicable products. Let us know which product product and country you need them for, and we’ll confirm what is available.

How does Ownsmile maintain consistent product quality?

We monitor production from start to finish, checking dental materials for batch-to-batch consistency and testing equipment before shipment. This helps us deliver reliable products from one order to the next.

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