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Ownsmile provides service before and after purchase for dental equipment and CAD/CAM materials. This policy outlines our general arrangements for installation, technical support, equipment warranty, replacement parts, and product quality concerns.
Remote installation guidance and basic operation training are included for applicable Ownsmile equipment.
The support method may vary depending on the product and installation conditions. Factory training, on-site service, or additional training must be agreed separately and may involve additional charges.
Technical support is available for Ownsmile equipment and CAD/CAM materials during and after the warranty period. This service is separate from warranty coverage and does not extend the applicable warranty period.
For product-specific assistance, support methods, and information to prepare before contacting us,please visit our Technical Support page.
Unless otherwise stated in the confirmed quotation or sales agreement, Ownsmile equipment comes with a one-year limited warranty.
The warranty covers confirmed product-related faults that occur during normal use and in accordance with the applicable product instructions.
For confirmed warranty claims, the required replacement parts will be provided free of charge during the warranty period. Shipping, import duties, on-site labor, and other service-related costs may be charged separately.
The warranty does not cover damage or faults caused by:
Replacement parts are available for Ownsmile equipment. Availability depends on the equipment model, stock status, and product lifecycle.
After the warranty period, available replacement parts can be purchased separately. Technical support also remains available.
Prices and delivery times depend on the equipment model, required part, destination, and shipping method.
For quality concerns involving zirconia, press ingots, PMMA, PEEK, wax, or other Ownsmile dental materials, please provide the product name, batch number, photos, and relevant storage or processing information.
Each case will be reviewed individually based on the information provided. Any applicable resolution will be confirmed after the review and in accordance with the relevant order terms.
Shipping costs, import duties, on-site service fees, and other applicable charges will be determined according to the warranty status, destination, confirmed order terms, and service required.
Any applicable charges will be confirmed before the service or shipment is arranged.
Specific service arrangements may vary by product, destination, purchase channel, and confirmed order terms.
If the terms in a confirmed quotation, order, or sales agreement differ from this page, the confirmed terms will apply.
For technical troubleshooting, submit a request through our Technical Support page.
For warranty service, replacement parts, material quality concerns, or other service matters, please contact Ownsmile through our Contact page, WhatsApp, or email.
Ownsmile may update this Service Policy when products, services, or service procedures change. The latest version published on our website will apply.
Last updated: July 2026
